Skuld, today announces the launch of its inaugural online claims tool.
Skuld is the first dedicated marine insurer to develop an online claims tool that will allow members to receive reimbursement of crew claims automatically
The solution will allow members, clients, brokers and crewing managers to notify all crew claims to Skuld on skuld.com, add information, documents and cost. Simpler claims will be handled automatically, with cash reimbursement processed as quickly as the banking system allows. The system recognises more complex cases, which will be reverted to Skuld's skilled claims handlers.
This efficient and streamlined solution benefits all stakeholders, using a standardised process with less email correspondence and a task manager to keep track of outstanding tasks for the claim. It also brings enhanced transparency between all parties, with a good overview of all notified and submitted claims and their status.
Ståle Hansen, Skuld president and CEO, said: "I am delighted to announce the launch of Skuld's first online claims tool. The team have worked intensively to deliver this fully automated solution, which revolutionises the handling of people claims. Skuld's position as a leading figure in the market is further strengthened with this innovation of productivity. Digital modernisation mutually benefits our members and industry participants, making the claims process more efficient and easily navigable."
This is an important milestone in Skuld's digital journey, further bolstering the club's digital capabilities.